Frequently Asked Questions

Q: How do I order?

Click here to see our 5 easy steps to order.

Q: How long will it take to receive my finished job?

Print-Print now offers a 24 Hour Turnaround service for all our digitally printed products. This means that if you order by noon on a weekday then you will receive your items the very next morning. Checkout delivery times. with 24 hour turnaround on digital printing. All our Litho printed work is normally dispatched in 4- 5 working days.

Q: What sort of quality can I expect?

Print-Print prides itself on the Quality of work it produces, yes its possible to buy cheaper leaflets and flyers over on the web, but sometimes you "gets what you pays for". We are building a solid reputation on the basis of 3 very important things, Quality, Value & Service, we have 100's of very happy customers every month who are very happy with what we offer.

Q: Is my order subject to VAT?

VAT is chargeable if the flyer is used as admission, discount on admission or product/service. An example of this is "Free Admission With This Flyer or leaflet", even if it just offers a discount. VAT is applicable if the leaflet is designed to be written on for example an order or request form is part the design, or if its to be used as a Postcard. Posters are also VAT applicable. You can find out more about VAT print rules & regulations from HM Revenue & Customs

Q: What if I want to print something which is not a normal print size?

If you ant see the size you are looking for, then its in order to base your price off our site choose a size which is slightly larger than what you require. If you have a specific or unusual size, or even an unusual shape design then please contact us our sales team on 01952 850730 for a quote.

Q: Can you offer bespoke printing?

Yes of course, the products you see here on our website are merely a snippet of what we can produce. Please email us with your specifications at info@print-print.co.uk or call us on 01952 850730

Q: Why are your process so cheap - do you Batch Print?

Yes in-deed our prices are cheap, but we don't batch print, which is when a job is printed together with several others at the same time. All our printing is done on an individual basis, which means your job, receives our personal care and attention it deserves.

Q: Can I Order via Email?

We prefer you to order using the ordering process though the website, this way we are able to ensure we have all the information necessary to process your order. But if that's not possible or if having problems with the online ordering process, then please email info@print-print.co.uk or call us on 01952 850730

Q: Do I get a printed proof posted to me?

Only if this is necessary. We normally proof work to customers by emailing a PDF, this way it speeds up the production process. If you have to wait for a proof to arrive in the post then it can delay your job by 24 hours. If it is necessary to receive a printed proof, then it will be charged according to the size of your job, please email info@print-print.co.uk or call us on 01952 850730 for more details.

Q: Can I receive a proof before I pay for my printing?

No Sorry, If you require us to produce a proof then you must first place the order with us, going through the ordering process ensures we have all your contact details etc in order to forward you a proof.

 
 
 
 
 


Q: How do I supply a PDF file?

Click here for Help creating a PDF

Q: What is bleed?

Bleed is needed to ensure your finished product looks its best. Images, background colours and other fills, which are intended to print to the trimmed edge of the page, should be extended 3mm beyond the edge to give a 'bleed' and allow for any movement during the cutting process. Any background image which meets the edge of your design needs to actually be printed slightly larger than the trimmed size to ensure that when your job is trimmed the background image does meet to the edge of your design without any white slithers of unprinted paper showing.

Q: What file types do you accept and how should I send them?

We accept a variety of file types, including PDF, Quark, Illustrator, Photoshop, Tifs, Jpegs or Eps If your files are under 10mb in size, we can accept them via email. If they are 10mb or over, please burn them to a CD and send them to us by post. Alternatively, you can use an upload website, such as www.yousendit.com or www.mailbigfile.comand just send us the link.

We prefer to receive files in print ready PDF format, as this speeds up the production process. However if you are unable to supply your files in this format, then we charge a nominal fee or £ 15 in order to create to convert your artwork to PDF.

Q: What is CMYK?

'Full Colour Process Printing', which is also known as 'Four Colour Printing', is a widely used printing technique. The system uses 4 colour primary colours as its base - Cyan, Magenta, Yellow and blacK - with various combinations of these 4 it is possible to produce virtually every colour you can imagine!

Q: What is the difference between 'Digital' and 'Litho' printing?

Digital printing allows a job to go directly from a computer file, straight to the plate, eliminating the need for films. This makes digital printing very quick to produce, which is whey we offer a 24 hour turnaround on all of our digital non folded work. If you order by noon of any weekday, we will produce your job and dispatch it that afternoon for next day delivery.

Alternatively, lithology is a process where a plate is specially coated so ink only sticks to dry areas of the plate. The inked image is then transferred, or offset on to a rubber blanket, which then makes an impression on the paper

Q: What if I miss the delivery of my printing?

If you are not able to take delivery of your order, our courier will leave a card to let you know they tried to make the delivery. They will also provide you with a number to allow you to rearrange delivery

Q: Is your packaging branded? Does it have to be?

Our packaging is not branded; we use small discreet mailing labels, which can easily be removed when you receive them, so your customer will think that their job was printed and produced by YOU!.

If you wish for us to add your branding to any of the printwork we print for you then we are happy to do this, please call us to discuss in greater detail, on 01952 850730, we'll be happy to help.

If you have any questions regarding any of the topics mentioned on this page or if you would like to discuss any other queries then please call us on : 01952 850730